Policy Information
Check In
- Please check-in 15 minutes prior to your scheduled appointment time
- So we can get you checked in and confirm any important information, please check-in 60 minutes prior to any appointment which requires topical anesthesia
- Arriving late may interrupt your service and the services of those who follow after you
Appointments
- Services are available by appointment
- For lengthy appointments (generally 1 hour or more) or higher priced procedures (generally $500 or more), a deposit of $100 is required
- Upon booking, clients may be asked to use a credit card to guarantee the reservation
Call us at 303-404-3376 to make an appointment today.
Cancellation Policy
We understand unexpected complications and illnesses arise, however, an appointment is a promise between our providers and you, the client. With the time constraints of our providers, ample notice is required for rescheduling appointments.
- There is a nonrefundable $75 fee for no-shows to scheduled appointments.
- A $100 deposit is required when an appointment is scheduled for IPL and Procell treatments
- CO2 laser surgery and ALL surgical rejuvenation procedures require a deposit of $500 at the time of scheduling
- The deposit is applied directly to the procedure’s completed cost
- A cancelled, missed or rescheduled  appointment within 48 hours of the allotted time results in a forfeiture of the deposit
- If a prepaid package appointment is cancelled, missed or rescheduled inside of 48 hours, $100 will be deducted from the account
- Arriving more than fifteen (15+) minutes late may result in cancellation of appointment
Return Policy
- Service packages and pre-paid treatments are not subject to refunds
- Package prices and pre-paid treatments are good for 6 months after date of purchase unless otherwise specified
- If for some reason you are not satisfied with an un-used or pre-paid service, the remaining balance can be used towards other services at Flatirons Dermatology
- In the event that you are not satisfied with a skin care product or unable to use a skin care product, it can be returned (unopened) for a refund within 14 days from date of purchase
- In the event that the product is opened and a client is not satisfied with the performance of the skin care product or unable to continue using the product, it can be returned for a clinic credit within 30 days of the purchase to be used towards other purchases